diff --git a/views/helpdesk_ticket_view.xml b/views/helpdesk_ticket_view.xml
index 5ff8ca51a26b6cea0824d097d7f8c01787099af0..b5b1e1c67f81898913039c283ab348214bbed5a2 100644
--- a/views/helpdesk_ticket_view.xml
+++ b/views/helpdesk_ticket_view.xml
@@ -122,6 +122,11 @@
                     </field>
                 </page>
             </notebook>
+            <field name="message_ids" position="attributes">
+                <attribute
+                    name="options"
+                >{"post_refresh": "recipients", "open_attachments": False}</attribute>
+            </field>
         </field>
     </record>
 </odoo>